As a creator, you can send private messages directly to any of your patrons. This is a great way to distribute benefits, send personal welcomes to new patrons, and even get to know some of your biggest fans.
Also, private messages are a really nice way to thank patrons when they level-up their membership and join a new benefit tier. See more examples here.
🏆 Pro Tip: Patreon already sends messages to patrons if their payment gets declined, prompting them to update their payment information. You don’t need to worry about contacting them in that case, but you are welcome to send additional messages to your patrons at any time. These are your people! Our job is making it easier for you to connect with your biggest fans - you own your relationship.