How We Work

Meet the people behind the product: Betsy Kao

Meet the people behind the product: Betsy Kao

Patreon

Meet Betsy, a senior software engineer on our Engineering team in San Francisco.

Meet the people behind the product: Payments Engineer, Fiona Manzella

Meet the people behind the product: Payments Engineer, Fiona Manzella

Patreon

Meet Fiona, a Software Engineer on our Payments Engineering team in San Francisco.

Naked or not naked? — Patreon’s approach to nudity and adult content

Naked or not naked? — Patreon’s approach to nudity and adult content

Patreon

Our mission is to give creators the freedom to make whatever they want, however they want – adult creators included. In order to empower this creativity while fostering a safe and welcoming environment for our community, we have to limit certain content that’s publicly available (meaning visible to non-patrons) on creator pages.  What do we […]

Part Talent Scout, Part Industry Insider, Part Creator Advocate, All Patreon

Part Talent Scout, Part Industry Insider, Part Creator Advocate, All Patreon

Lara Kesler

On the surface, Tom McNeill's job on the Creator Partnerships team at Patreon sounds very, very cool, and that’s because it is.

Here’s What Happened in December’s Episode of Hang Time…

Here’s What Happened in December’s Episode of Hang Time…

Leanna Lee

This month on Hang Time, Jack and Taryn are joined by Patreon Community Manager, Mindy Day, as well as creator and illustrator Jacqueline Chen of Chibird.

Helping you Get and Keep More Patrons, Part 3: Creating Magic for your Newest Patrons

Helping you Get and Keep More Patrons, Part 3: Creating Magic for your Newest Patrons

Patreon

Want to learn more about what we're doing to make Patreon better for your patrons? Check out the final installment of our product series, Helping you Get and Keep More Patrons.

Here’s What Happened in November’s Episode of Hang Time…

Here’s What Happened in November’s Episode of Hang Time…

Fiona Tapp

Hang Time is Patreon's monthly live stream with CEO Jack Conte and brand wiz Taryn Arnold. To learn more about Merch, #ThankYouPatrons day, and Patreon Assembly, read on.

How Do I Handle a Problematic Patron?

How Do I Handle a Problematic Patron?

Patreon

Patreon is a place where you can have a more direct connection with your biggest fans. But what happens if a relationship between you and a patron becomes toxic? To learn more about what to do in this difficult situation, read on.

Here’s What Happened in October’s Episode of Hang Time…

Here’s What Happened in October’s Episode of Hang Time…

Fiona Tapp

Hang Time is Patreon's monthly livestream with CEO Jack Conte and brand wiz Taryn Arnold. To learn more about #ThankYouPatrons day, Patreon Assembly, and other updates, read on.

Product Principles at Patreon

Product Principles at Patreon

Wyatt Jenkins

It’s an honor helping creators of all kinds gain financial freedom and creative independence with the help of the tools we build. Learn about our philosophies and principles from our Head of Product, Wyatt Jenkins.

8 Tips on Keeping Your Patrons’ Data Safe and Sound

8 Tips on Keeping Your Patrons’ Data Safe and Sound

Weston Dombroski

We know your patrons are here because of you, not us — that's why creators on Patreon have full control of their patrons data. To learn what that means for you, and to get tips on how to manage that data safely, read on.

Diversity, Inclusion, and Belonging at Patreon (2019)

Diversity, Inclusion, and Belonging at Patreon (2019)

Patreon

As Patreon continues to grow, funding more and more creators, we have an amazing opportunity — we get to scale our growth with diversity and inclusion as a core principle. Read on to learn about our progress, and our plans for the future.

Helping you Get and Keep More Patrons, Part 2: Creator Page Updates, and more!

Helping you Get and Keep More Patrons, Part 2: Creator Page Updates, and more!

Patreon

Last month we kicked off some product improvements with two goals in mind: helping you get more patrons, and making sure the patrons you have are happy and sticking with your membership. Today we're back with updates and tips to help you grow your Patreon.

Here’s what happened in September’s episode of Hang Time…

Here’s what happened in September’s episode of Hang Time…

Fiona Tapp

This month on Hang TIme, #ThankYouPatrons day, Patreon Assembly, Product Sneak Peeks, and more.

5 Password Hygiene Tips to Help Keep Your Patreon Account Safe

5 Password Hygiene Tips to Help Keep Your Patreon Account Safe

Maritza Dominguez

Yes, it's easy to use the same password over and over again. But is it a good idea? To learn more about gauging the health of your Patreon password (and the safety of your account), read on.

Helping you Get and Keep More Patrons, Part 1

Helping you Get and Keep More Patrons, Part 1

Patreon

At Patreon, we are always working on ways to help you get (and keep) more patrons. To learn what we've been up to recently, read on.

Here’s what happened in August’s episode of Hang Time…

Here’s what happened in August’s episode of Hang Time…

Matt St. John

This month on Hang Time, Jack is joined by Wyatt Jenkins, Patreon's Head of Product, for some exciting updates. Also, photographer Sam Hurd calls in to give creators tips on running their membership businesses.

What Happens When Patreon Receives a Request for Information on a Creator (or Patron)?

What Happens When Patreon Receives a Request for Information on a Creator (or Patron)?

Patreon

Patreon has strict privacy policies in place to keep your data safe and secure. But what happens if someone requests information about you or your patrons? Read on to find out.

Here’s what happened in July’s episode of Hang Time…

Here’s what happened in July’s episode of Hang Time…

Matt St. John

This month on Hang Time, Patreon CEO Jack Conte and cohost Taryn Arnold make a big announcement. To find out what they are so excited about, read on.

How Patreon moderates content

How Patreon moderates content

Patreon

Our Trust and Safety team works hard to keep Patreon safe for creators and patrons. Read on to get an in-depth look at how our team moderates content on Patreon.

Patreon will take membership to the next level with $60M in funding

Patreon will take membership to the next level with $60M in funding

Jack Conte

Our mission is to fund the creative class, and we raised $60M to build a best-in-class, global membership platform to do just that. Read on for details.

18+ Creator Community Resources

18+ Creator Community Resources

Patreon

One of the wonderful things about being a creator on Patreon is that, as soon as you join, you become part of our diverse, supportive, and creative community. One portion of that community are creators who make things just for those who are over 18-years-old (and abide by our Community Guidelines) which we call 18+ […]

How the Patreon Fraud Prevention team keeps creators safe from credit card fraud

How the Patreon Fraud Prevention team keeps creators safe from credit card fraud

Patreon

Patreon's Fraud Prevention team works hard to protect creators and patrons from credit card fraud. To learn more about what they do to keep you safe, read on.

Here’s what happened in June’s episode of Hang Time…

Here’s what happened in June’s episode of Hang Time…

Matt St. John

In June's episode of Hang Time, Jack and Taryn get a new studio. Plus, they'll talk about raffles, Patreon's updated mobile audio player, and more.

Everything you need to know about chargebacks (and what you can do to help us respond to them)

Everything you need to know about chargebacks (and what you can do to help us respond to them)

Patreon

Did you know that Patreon deals with chargebacks so that you don't have to? To learn more about chargebacks, and what you can do to help Patreon respond to them, read on.

Here’s what happened on Hang Time in April

Here’s what happened on Hang Time in April

Matt St. John

Want to stay in-the-know about what's going on at Patreon? Read on to check out the Hang Time live stream.

Here’s what happened in May’s episode of Hang Time…

Here’s what happened in May’s episode of Hang Time…

Matt St. John

Hang Time is a monthly live stream hosted by Patreon CEO Jack Conte and our own Taryn Arnold. Read on for product sneak peeks, tips and tricks for creators, and more.

Patreon’s stance on raffles, lotteries and giveaways

Patreon’s stance on raffles, lotteries and giveaways

Patreon

Want to know why Patreon doesn't allow games of chance, like raffles and giveaways, to be used as benefits? Read on to find out.

What’s Patreon’s policy regarding online piracy?

What’s Patreon’s policy regarding online piracy?

Weston Dombroski

Want to learn more about what's Patreon's policy regarding online piracy?? Read on.

Why TOTP is better than SMS for two-factor authentication

Why TOTP is better than SMS for two-factor authentication

Patreon

Patreon now supports both SMS and TOTP two-factor authentication for our creator and patron accounts. Learn more from our experts.

Patreon’s Strong Stance Against Doxing

Patreon’s Strong Stance Against Doxing

Patreon

Here at Patreon, it’s our responsibility to create a platform that’s safe for creators and their communities, which is why we take a strong stance against doxing. Read on for details.

How does Patreon create content policies?

How does Patreon create content policies?

Patreon

Content policy creation is nuanced, no one knows this better than our Trust and Safety team. Read on to find out how the team proactively fights bias while writing creator-first policies.

Patreon Payments: A Step-by-Step Guide

Patreon Payments: A Step-by-Step Guide

Patreon

Starting on the first of every month, Patreon manages payment transactions for millions of patrons all across the globe, processing millions of dollars. Find out what the Patreon Payments team is doing to ensure creators get paid.

A Fair DMCA Policy for Creators

A Fair DMCA Policy for Creators

Colin Sullivan

Everything at Patreon is built to be creator-first, including our legal policies. Our in-house counsel explains how our DMCA policy aims to be one of the fairest and most transparent available.

Patreon’s Trust and Safety Initiatives

Patreon’s Trust and Safety Initiatives

Jacqueline Hart

Trust and Safety are a vital part of Patreon's initiatives. We'd like to share some our Trust and Safety process, from policy creation, to decision making, to communication with creators, and more.

Please, Please Don’t A/B Test That

Please, Please Don’t A/B Test That

Tal Raviv

Trying to decide if an A/B test is right for your project? This handy A/B testing checklist will guide you.

Home — Helping Patreon Employees find things

Home — Helping Patreon Employees find things

Lynnea Tan

As a company grows, finding documents, files or relevant information becomes more difficult. At Patreon, we created a process to keep our employees on the same page -- and able to find the files they need.

A Note on Payments

A Note on Payments

Tyler Palmer

When it comes to payments, some of you have experienced some turbulence, and I want to share with you what’s been happening and why. Let’s start with the why — our mission is to fund the creative class, and we’re doing everything possible to ensure creators can scale their memberships on Patreon. We excitedly serve creators and […]

Diversity and Inclusion at Patreon (2018)

Diversity and Inclusion at Patreon (2018)

Lucia Guillory

Building a diverse and inclusive workplace is critical to our mission of funding the creative class, because different views and backgrounds spur creativity on our teams and enable us to better support our creators.

Five Ways Patreon Supports Engineers Of All Backgrounds

Five Ways Patreon Supports Engineers Of All Backgrounds

Adam Bossy-Mendoza

At Patreon, we strive to create an equitable workplace for people of all backgrounds. We established the following policies and practices to help us work toward this goal in a meaningful way.

Membership: The Future for Creators

Membership: The Future for Creators

Jack Conte

The web is a house. It’s a big, cold, spiritless house. And it’s the creators — the people inside the house — that turn it into a home. The creators are the ones who populate the skeleton of the internet with the flesh and blood of the human experience that make the web meaningful. They reach billions of people […]